Snowflake Pendant

How to Return or Exchange:

Initiate a return or exchange on our website. Once your request has been approved, we will arrange a return pickup from your address within 48 hours. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Responsibility:

[Iced Anthem] is not responsible for lost or damaged packages during the return/exchange. Please provide our customer service with the carrier and tracking number for assistance.

Shipping Costs:

Shipping paid on returned items is non-refundable.

Returns:

We happily accept returns/exchanges for unworn items in brand-new condition within 14 days of receiving your order, providing Store Credits.

Refunds:

[Iced Anthem] DOES NOT ISSUE CASH REFUNDS FOR ANY REASON. All Returns/Exchanges are eligible for store credits only.

Sale Items:

All Sale items are not eligible for Return/Exchange in any case.

Non-refundable Items:

Earrings Custom Jewelry Opened or worn products

Required Information:

To complete your return, we need the order number and the email address/phone number associated with the order.

Special Circumstances:

Items returned more than 14 days after delivery won't be accepted unless authorized for special circumstances. For help or questions about returns/exchanges, contact [Iced Anthem] customer service.

At Iced Anthem, we take pride in crafting high-quality jewellery pieces that are designed to shine for a lifetime. To ensure your jewelry retains its brilliance, we recommend following these care instructions:
Avoid Contact with Chemicals: Remove your jewellery before applying lotions, perfumes, hairspray, and other beauty products. Chemicals can dull the sparkle of diamonds and tarnish the gold or silver.
Store Seperately: When not in use, store each piece of jewellery in a soft pouch or individual compartment to prevent scratching and tangling.
Gentle Cleaning: Clean your jewellery regularly using a mild, non-abrasive jewelry cleaner or a mixture of mild soap and warm water. Gently scrub with a soft brush, rinse thoroughly, and pat dry with a clean cloth.
Polishing Cloth: To restore the shine of your jewellery, use a jewellery polishing cloth. Avoid using tissues or paper towels, as they can scratch the metal.
Avoid Exposure to Harsh Elements: Remove your jewellery before swimming, exercising, or engaging in activities that may expose it to harsh chemicals, saltwater, or extreme temperatures.
Protect from Direct Sunlight: Prolonged exposure to direct sunlight can cause colour changes in the stones and fade the appearance of the metal. Store your jewelry away from direct sunlight.
Professional Cleaning: For a deep clean and inspection, consider taking your jewelry to Iced Anthem or any other professional jeweller once a year. They can perform a thorough cleaning and ensure the settings are secure.